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At OpticsCentral, our goal is to provide you with the best Customer Service that we can manage. We will always provide an answer to your question (even if it means that we have to search high and low!). We love to help, so please contact us - we we will do our best to help you with your needs! |
Our Best Price Guarantee |
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OpticsCentral is able to Price Match some Australian retailers on telescopes and sports optics (we can NOT price match cameras and accessories).
As a part of our Price Match policy, we hope to be able to provide the best price we can for our customers without undercutting ourselves. We try to provide competitive pricing when possible, but cannot always guarantee the best price. We make up for any discrepancy in price differences by aiming to provide superior customer service!
A few basics in regards to our Price Match policy:
Please note this is a price match Policy and not a price match Guarantee. We make no promises on matching any competitor prices.
To initiate a price match, the following procedure must be followed:
Customer must contact a customer service representative with either a written quote or link to competitors website / catalogue currently offering the price. Also find out any shipping costs which apply, and make sure the product is definitely in stock with the competitor.
Check that the competitor is carrying Australian products. A list of suppliers we can price match can be found below. If in doubt, contact our supplier and find out if they supply the competitor with that particular product.
Check our costing. The competitor may have leftover promotional stock that we can not price match. If our cost price is too high, we will not be able to match them in price.
30 Days Returns Policy |
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At OpticsCentral, we want you to be happy with your purchase! If you have any problems with your order within 30 days of purchase, we are happy to help you out with an Exchange or Refund.
No problem! If you would like to return an item to us for an Exchange or Refund, we are happy to do so within 30 days of purchase as long as the item is in its original condition with all of the original packaging. Simply contact our Customer Service team via the Contact Us page or call us on 1300 884 767 and we will issue you with a Return Authority for your product.
Please note that return shipping is at the expense of the customer and Refunds will exclude the original shipping fees.
*Unfortunately, we are unable to accept Change of Mind returns on Telescopes unless the packaging has not been opened.
It’s unfortunate, but sometimes products may have a manufacturing fault or get damaged in transit. Sometimes packaging errors can occur - we are human afterall! If you have any issues with your order, please contact our Customer Service team via the Contact Us page or call us on 1300 884 767 within 30 days of receiving your order and we will issue you with a Return Authority for your product.
Once assessed by our team and the item is found faulty or we have made a mistake, we are certainly happy to provide you with an Exchange or Refund.
Return shipping for Faulty or Incorrect products is FREE, and we will send out the replacement at no additional cost to you.
Please allow 4-6 weeks for your item to be returned to us and assessed. Refunds will be made or exchanges finalised during this time.
