Our Best Price Guarantee
As a part of our Price Match policy, we hope to be able to provide the best price we can for our customers without undercutting ourselves. We try to provide competitive pricing when possible, but cannot always guarantee the best price. We make up for any discrepancy in price differences by aiming to provide superior customer service!
A few basics in regards to our Price Match policy:
To initiate a price match, the following procedure must be followed:
Customer must contact a customer service representative with either a written quote or link to competitors website / catalogue currently offering the price. Also find out any shipping costs which apply, and make sure the product is definitely in stock with the competitor.
Check that the competitor is carrying Australian products. A list of suppliers we can price match can be found below. If in doubt, contact our supplier and find out if they supply the competitor with that particular product.
Check our costing. The competitor may have leftover promotional stock that we can not price match. If our cost price is too high, we will not be able to match them in price.
30 Days Returns Policy
Please note that return shipping is at the expense of the customer and Refunds will exclude the original shipping fees.
*Unfortunately, we are unable to accept Change of Mind returns on Telescopes unless the packaging has not been opened.
Once assessed by our team and the item is found faulty or we have made a mistake, we are certainly happy to provide you with an Exchange or Refund.
Return shipping for Faulty or Incorrect products is FREE, and we will send out the replacement at no additional cost to you.