*Same Day Delivery Available within Melbourne
At OpticsCentral, we strive to deliver superior customer service, which also includes our approach to our delivery process and delivery and shipping policy. We endeavour to get your order out to you as quickly, safely and securely as possible. To do so, we carefully match customers orders to reputable Delivery Partners who will best cater to your Delivery needs. After all, we know our products make awesome gifts but fragile optics require careful handling!
For more information on our delivery process and our Delivery and Shipping Policy, read below.
- Delivery Process
- Delivery Speeds
- Delivery Partners
- Same Day Delivery & Store Pickup
- Shipping Costs
- Stock Availability / Dispatch Time
- Shipping Delays During Peak Seasons
- Signature Upon Delivery
For orders where all items are 'In Stock':
Once an order has been placed on our website, all orders with 'in stock' items will be carefully picked, prepared and shipped out on the same business day if the order is placed before the same day dispatch cut-off time (12:30pm AEST). Orders placed after this time will be dispatched the next business day.
For orders where all/some items are "Dispatch"
If an item has a Dispatch time, it may still be in transit to our warehouse from our suppliers or it may be special order. Please allow the extra days indicated on the product for us to receive the item, prepare and dispatch your order.
Please note that we only dispatch times once full payment has been made.
Our website offers two shipping options based on your Delivery Postcode and the contents of your order: Standard or Express services. For bulky items or remote locations, sometimes only one option may be available to you.
To find out the estimated delivery timeframe, once you have inputted your Delivery Postcode in the Shipping Calculator, estimated shipping timeframes for both Delivery Speeds are displayed.
These estimated delivery time frames are in addition to potential lead times required to dispatch your order (where applicable). For items that are in stock, these are the estimated business days for you to receive your order from the date of the order.
Once you have selected your Delivery Speed, your order will be carefully prepared, and then delivered by one of our Delivery Partners below.
|Australia Post eParcel||Australia Post Express||TNT Road Express|
|TNT Overnight Express||Aramex (Previously Fastway)||Jet Couriers|
|Couriers Please||Direct Couriers||Allied Express|
These delivery partners may be subject to change without notice and unfortunately some services may take longer or shorter due to external factors beyond our control. Where there are any anticipated delays, all customers will be notified within a reasonable timeframe.
Unfortunately, bulky items may experience slower delivery times due to size restraints which delays shipment by couriers. Similarly, we are currently unable to ship bulky items (eg. dobsonian telescopes) to PO Boxes. Please nominate a street address if purchasing a bulky item or our friendly staff will contact you to obtain a secondary address.
Same Day Delivery & Store Pickup
For urgent orders, our Mitcham showroom is open for in-store sales and for store pickup orders. While store pickup is not currently available on our website, it can be organised by contacting our LiveChat team or by calling 1300 884 763. Our team will confirm that the item is in stock and then supply you with a pickup code to remove the shipping cost from cart. We will also organise a time for you to come collect your order.
We also offer Same Day Delivery (extra fees apply) for ‘in stock’ items to Melbourne Metro customers. To arrange special delivery, contact our staff at 1300 884 763 or via our LiveChat team.
Shipping costs vary based on Delivery Postcode and the size and weight of your order. To find out your shipping costs for each Delivery Speed, input your Destination Postcode in the Shipping Calculator section of each product listing or the Checkout page.
Your Shipping Costs does not mean that we will use a specific Delivery Partner for your order unless specifically organised with our team. As we utilise a host of delivery partners, we will choose the best option that will deliver your order to you as quickly as possible to match your nominated Delivery Speed.
Stock Availability / Dispatch Times
To ensure that you are fully aware of our stock availability at the time of the order, our product listings are equipped with different statuses:
The item is in stock at our warehouse and will be shipped today if an order is placed before the Cut-Off Time.
Cut-Off Time: Mondays to Fridays, 12:30pm AEST
|Dispatch in X-Y Days||
The item is currently not in stock at our warehouse and must be ordered in from the supplier. It will dispatch from our warehouse in approximately X-Y days.
|Estimated dispatch date: XX/XX/XXXX||
This item is currently not in stock at our warehouse but available for preorder. All new orders will be shipped on or shortly after the indicated date.
With frequent stocktakes, we aim to be as accurate as possible. However, there may be some mistakes. We are human after all!
Once an order has been dispatched, you will receive a shipping confirmation which will include a tracking number (if applicable) so you can track your order to your door!
To track your order, simply input your tracking number into the Delivery Partner’s Track and Trace Portal:
|Delivery Partner||Track and Trace Portal|
|Australia Post eParcel / Australia Post Express||Click through to their portal here.|
|TNT Road Express / TNT Overnight Express||Click through to their portal here.|
|Couriers Please||Click through to their portal here.|
|Allied Express||Click through to their portal here.|
|Border Express||Click through to their portal here.|
|Aramex||Click through to their portal here.|
Please note that tracking numbers may not have any scans for up to 24 hours after being allocated as the order is getting collected by the Delivery Partner. Please only contact us after waiting this minimum waiting time. Scans will show up!
We offer free shipping on certain smaller goods such as books, maps and charts. These goods are sent via Australia Post untracked envelopes and take longer than Standard or Express options. If you require a tracking number, please select Standard or Express options.
Shipping Delays During Peak Shopping Seasons
Unfortunately, there may be unavoidable delays during peak seasons, particularly Black Friday and Christmas when our team works extremely hard beyond max capacity. Rest assured, we will endeavour to ship it out as quickly and safely as possible. Please allow a few extra days during these exceptional times.
Signature Upon Delivery
Due to the value of our items, we require Signature Upon Delivery for all orders. This means, if the delivery is unattended, you may be required to pick up your order from the depot or Australia Post collection point and present your ID. Alternatively, we may be able to organise a re-delivery (extra fee applies).
NOTE: Due to social distancing guidelines, we cannot guarantee that all courier partners will require signature upon delivery. In some cases, they may leave the item in a safe location.
If you have any questions regarding our Delivery and Shipping Policy or shipping processes, please do not hesitate to contact our friendly staff.
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