All Online Orders will still be shipped from our Mitcham Warehouse everyday. Contactless Pickup also available for eligible orders. For more info, click here

Returns Policy

30 Days Returns Policy

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At OpticsCentral, we want you to be happy with your purchase! If you have any problems with your order within 30 days of purchase, we are happy to help you out with an Exchange or Refund. In fact, during Christmas, any orders placed after December 1st each year are eligible for an extended return policy until January 31st of the following year just to make sure the recipient loves it too (conditions apply). Shop from OpticsCentral with confidence!

 

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No problem! If you would like to return an item to us for an Exchange or Refund, we are happy to do so within 30 days of purchase as long as the item is in its original, resaleable condition with all of the original packaging. We also charge a 10% restocking fee (based on price of item purchased). Simply contact our Customer Service team via the Contact Us page or call us on 1300 884 763 or email us and we will issue you with a Return Authority for your product.

Please note that return shipping is at the expense of the customer and Refunds will exclude the original shipping fees.

*Unfortunately, we are unable to accept Change of Mind returns on Cameras, Video Cameras and Telescopes unless the packaging has not been opened.

 

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It’s unfortunate, but sometimes products may have a manufacturing fault or get damaged in transit. Sometimes packaging errors can occur - we are human after all! If you have any issues with your order, please contact our Customer Service team via the Contact Us page or call us on 1300 884 763 within 30 days of receiving your order and we will issue you with a Return Authority for your product.

Once assessed by our team and the item is found faulty or we have made a mistake, we are certainly happy to provide you with an Exchange or Refund.

Return shipping for Faulty or Incorrect products is FREE, and we will send out the replacement at no additional cost to you.

 

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Please allow 4-6 weeks for your item to be returned to us and assessed. Refunds will be made or exchanges finalised during this time.