Optics Central Service Centre

Warranty & Repairs

 

Most astronomers and birdwatchers would agree that telescopes and binoculars need more TLC to keep their gear in good condition than they've given them. Goodness knows, they've gone through a lot for us to practice our passions. Whether its a missing eyecup from your recent trek in Africa, to a general servicing to keep them in prime condition, our in-house team or partners will bring your binoculars or telescope back to life.

 

NOTICE: Unfortunately, OpticsCentral is not currently accepting non-warranty repairs at this time. This page will be updated when we can start accepting them again. Stay tuned!

 

I am having an issue with my item. What can I do?

OpticsCentral takes care of all warranty claims for all online and in-store orders sold at our Mitcham showroom. If you are experiencing any issues with your item, simply drop us an email at service@opticscentral.com.au to start the process!

So what will happen?

 

STEP 1:

First, contact our Service Team with a written description of the fault, your original tax invoice or order number and please send us the picture of the condition of the item that needs repair. Images will enable us to estimate the severity of the damage and whether or not you can actually fix them yourself at home. Once we have received your email, our team will get back to you with an invitation to send in your order.

 

STEP 2: 

Once your email has been received, we will send you a confirmation e-mail saying that your service request is received. You may then send your item to us for warranty claim. 

OpticsCentral Service Team
8/23 Cook Road, 
Mitcham, VIC, 3132

Please ensure to bubble wrap your item very, very carefully. Optics are very fragile and require sufficient protection for travel. We recommend 4-5 layers of bubblewrap and a box for binoculars without its original box for safe travel. OpticsCentral is not accountable for any transit damage due to poor packaging.   

 

STEP 3:

Once the item is received at our warehouse, our Service Team will undergo warranty assessment.

If the fault is confirmed, your item will either be repaired in-house or for more complicated procedures, shipped to the relevant company to conduct the repair. Unfortunately, there may be extended turnaround times for items that must be shipped to the relevant Company for repairs which vary based on the severity of the repair and the brand of the item. This is beyond our control. However, we will always work to minimise unnecessary handling time with us so you get your item as quickly as possible!

If no fault is found, your item will be shipped back to you and you will be charged for return shipping (estimated at $20 for Metro areas) and an assessment and handling fee of $30. 

We will contact you with the outcome of this assessment. 

 

STEP 4:

We will then take care of your repair in-house or ship it to the relevant Company. Please note that repairs may take upwards of3-4 weeks depending on the extent of the damage or service required and is beyond our control. Particularly for repairs that must be shipped internationally to be fixed by the official Repairs team for that brand.

 

STEP 5:COLLECTION / SHIPPING

Once the repair is complete and returned to our store, our staff will contact you to arrange shipment or collection. A shipping fee will apply for items that need to be shipped out. These vary based on the weight and size of your binoculars but would roughly cost $15 to Metro suburbs. A tracking number will then be supplied and then you just have to wait for your binoculars to arrive in optimal condition in the mail!

If it is covered under manufacturer's warranty but not purchased from us, we may still be able to help you.