Optics Central Service Centre
Most astronomers and birdwatchers would agree that telescopes and binoculars need more TLC to keep their gear in good condition than they've given them. Goodness knows, they've gone through a lot for us to practice our passions. Whether its a missing eyecup from your recent trek in Africa, to a general servicing to keep them in prime condition, our in-house team or partners will bring your binoculars or telescope back to life.
Is it covered under warranty? Please proceed to Warranty Repairs.
What can we do?
Our most common services are collimation, cleaning, general servicing of binoculars and finding and replacing spare parts. We are fully aware of these common problems from our customers, and at OpticsCentral, we want to ensure each customer gets the opportunity to keep using their favourite binoculars running, even years out of warranty!
Here's a step-by-step on how you arrange a repair from us:
First, send us the picture of your item that needs repair to email@example.com with your full name or order number (if purchased from OpticsCentral), and the information on what repairs are required. Sending images will allow us to estimate the severity of the damage and whether or not you can actually fix them yourself at home. This process will take up to 1-3 days.
Once your email has been received, we will send you a confirmation e-mail saying that your service request is received.
If you receive an approval, you will need to ship the item back to us (address is at the bottom of this page) or bring it in to our store in Mitcham if you live around Victoria. This process takes about a week or faster, depends on the courier.
Once we receive the item, we will undergo a thorough inspection. Please read the Terms and Conditions for further details on applicable fees and turn-around period. For simple repairs of telescopes and binoculars, we can do so in-store through our dedicated service staff. For more complicated procedures, we will organise for your binoculars and telescopes to be repaired by an experienced optics specialist. We will send you a quote based on the degree of repair required upon evaluation. Repairs may take 3-4 weeks depending on the extent of the damage or service required. Once the repair is complete and available for collection, we will receive payment and your binoculars are returned to you in optimal condition!
VOILA! In 4-6 weeks, you'll get your telescope/binoculars back fully functional, and ready to use again!
All out of warranty repairs incur a non-refundable $30 assessment fee which will be subsidised into the final cost of the repair if you choose to proceed. If you wish not to proceed, you will only need to pay the $30 and return shipping ($10 for binoculars, $30 for telescopes). If you wish to proceed, the final cost will be the quoted priceand return shipping.
$30 Non-Refundable Assessment Fee
|Cleaning + Collimation||
Newtonian Reflector Collimation
|Restoration||Upon quotation||From $120|
Screws, finderscope brackets, tripods, locking nuts, etc.
Rubber eyecups, objective lens caps, padded bags
*Please note: These fees are for binoculars outside of warranty only and will vary on a case-to-case basis. All brand new binoculars purchased from OpticsCentral are entitled to repair of major or minor faults for the duration of the binocular's warranty period.
E-mail firstname.lastname@example.org with images of the item and information on what repairs are required.
Ship the item to:
OpticsCentral Service Centre
8/23 Cook Road,
Mitcham, VIC, 3132
Are your binoculars covered under warranty? Please refer to the model of your binoculars to find out. If it is covered under warranty and purchased from our store, please contact us to initiate the warranty process. Warranty repairs will incur shipping cost for returning the binoculars to you, unless it was purchased within 30 days as per our Returns Policy. To initiate a warranty claim, please take a picture of your binoculars and email a description of the fault through to email@example.com and our experienced Service Team will get in touch with you.
If it is covered under manufacturer's warranty but not purchased from us, we may still be able to help you.