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Support & FAQ

Frequently Asked Questions

 

 
 

Do your Products come with a Warranty?
They most certainly do! All of our Products come with Australian Warranties. The length of the warranty period and what is covered will depend on the product.

 

Do you ship outside of Australia?
Unfortunately, at this time, we have very limited facilities to ship products outside of Australia. We can only ship binoculars to New Zealand. 

 

Can I pickup products from your store?
You most certainly can! As long as the product you are after is in stock, you can certainly pickup from our warehouse. Call or email our Customer Service team so we can verify the item is available and get one put aside for you. We accept Cash / Credit and EFTPOS for pickup orders.

Our opening hours are 9am to 5:30pm, Monday to Friday, 10am-4pm Saturdays.

 

I live outside of Australia, but would like to put through an order for someone in Australia. Your system will not accept my address. Can I put through an order?
You most certainly can! The best thing to do, is use the delivery address as the invoicing address as well. If you are using an international credit card, it is best to drop us a quick email about the order so we can make sure the order gets processed properly.

 

Do you service / repair binoculars / telescopes etc?
We certainly can! For simple repairs of binoculars and telescopes, we may do so in-store through our dedicated service staff. For more complicated procedures, we will organise for your binoculars and telescopes to be repaired by an experienced optics specialist. Binocular cleaning and collimation costs start from $130 + freight. For a quote on your repair, contact us by email or call us on 1300 884 763.

 

How do I know my order has been shipped?
When the order is placed, you will receive a confirmation email with your order number. Your order will be processed as quickly as possible. Our warehouse team will pack your item carefully. Once it leaves our warehouse, we will send you an email with your order detail and a tracking number for your parcel.